Member Resources
As a member-owned credit union, your financial well-being and security are always our priority. We’re here to help you manage your accounts, access your financial services, and get assistance when you need it.
Get Help Fast
Need assistance right away? Use the resources below:
- Contact Us – Get help with your account, transactions, services, or general questions.
- Report Suspicious or Fraudulent Activity – If you notice an unfamiliar transaction, suspicious activity, or believe your account may have been compromised, contact us immediately.
- Report a Lost or Stolen Card – Report a lost or stolen debit or credit card as soon as possible so we can help protect your account.
- Online & Mobile Banking Help – Get assistance with online and mobile banking.
- Forms & Documents – Access commonly used forms and disclosures.
- Branch Locations & Hours – Find a branch and current hours of operation.
Contact Us
Have a question about your account or notice something that doesn’t look right?
Call us: 212-960-7100
Visit us: 1047 Amsterdam Ave. Ste. 118 New York, NY. 1002
Contact us online: contact@communitygoodfcu.org
If you are reporting suspicious or potentially fraudulent activity, please contact us as soon as possible. Prompt reporting can help us protect your account and investigate the activity.
Never provide your full account number, password, PIN, or online banking credentials through an unsolicited email, text message, or phone call.
Security & Fraud Awareness
Protecting your financial information is important to us. We provide resources to help you recognize and respond to potential fraud and security threats.
- Report Suspicious Activity – Contact us immediately if you notice an unauthorized transaction or other activity you do not recognize.
- Report Fraud or Identity Theft – Contact us if you believe your account or personal information has been compromised.
- Report a Lost or Stolen Card – Notify us immediately so appropriate action can be taken.
- Current Fraud Alerts – Review current alerts and information about common scams.
- Online Security Tips – Learn how to protect your account, passwords, and personal information.
- Phishing & Scam Awareness – Learn how to recognize suspicious emails, texts, phone calls, and websites.
If something doesn’t look right, don’t wait. Contact us as soon as possible.
Online & Mobile Banking Support
We’re here to help you use our digital banking services safely and confidently.
- Online and mobile banking guides
- Mobile deposit instructions
- Bill pay assistance
- Login and password assistance
- Security and authentication information
If you need help getting started or have questions about your digital banking account, our staff is happy to assist you.
Accessibility & Inclusivity
We believe everyone deserves access to clear, helpful financial information and services.
- Language options and translated resources, where available
- ADA accessibility tools on our website
- Assistance and accommodations for members who need them
If you need assistance or an accommodation, please contact us. We’re happy to help.
Forms & Documents
Access commonly used forms, disclosures, and other member documents, including:
- Membership and account forms
- Direct deposit forms
- Loan-related documents
- Fee schedules and disclosures
- Other important account information
We’re Here for You
Whether you have a question about your account, need assistance with online banking, or want to report suspicious activity, our team is here to help.
Call us, visit our branch, or contact us online.
If you notice suspicious or unauthorized activity on your account, contact us immediately so we can assist you.